Welcome to www.doctuck.com! To help you better understand our products and shopping process, we have formulated the following terms of reference to answer any questions you may encounter. If you have any questions when using our products or services, please refer to the following.
1. Product quality issues
If you find that the product has quality problems (such as damage, defects, etc.) when you receive the folding document tray, please contact our customer service within 7 days after receiving the goods, and we will provide you with a replacement or refund service. Please provide relevant photos and order information for our processing.
2. Wrong delivery
If the product you received does not match the product you ordered, please contact us within 14 days after receiving the goods, explain the situation and provide the order number and relevant evidence. We will provide you with a return and exchange service, and the relevant shipping costs will be borne by us.
3. Return and Exchange Policy
We provide a 14-day return and exchange service for unused folding document trays. The returned product must be kept in its original packaging and will not affect the secondary sale. When applying for a return or exchange, please make sure to provide a clear order number and proof of purchase.
4. Customer Service
If you have any questions about our products or the purchase process, please feel free to contact our customer service team. Our customer service staff will be happy to help you solve your problems. You can contact us via email on the website.
5. FAQ
Our website has a “FAQ” section that covers answers to common questions about orders, shipping, payment, and other common questions. Please browse this section before contacting customer service, you may find the answers you need.
6. Disclaimer
We are not responsible for damage or problems caused by improper use or failure to follow the product instructions. Please read the product description and user guide carefully before purchasing.
7. Contact information:
Company: TraynMe OÜ
Address: Auna tn 4a, 10317 Tallinn, Estonia
Tel: +372 5522932
Email: [email protected]