Thank you for choosing us www.doctuck.com! We are committed to providing high-quality products and excellent customer service. When you shop, if you need to return or apply for a refund, please read the refund terms below carefully:
1. Refund Application Conditions
You can apply for a refund within 14 days after receiving the product. The refund policy applies to the following situations:
The product is defective or damaged.
The product received does not match the goods you ordered.
Unused products, keep the original packaging intact, suitable for resale.
2. Refund Application Process
If you meet the refund conditions, please follow the steps below:
Contact Customer Service: Contact the customer service team on our official website and provide your order number and the reason for the refund.
Provide evidence: If it is due to a defective product or wrong shipment, please attach relevant photos as proof.
Get confirmation: The customer service team will review your application and respond within 2 working days.
3. Return the product
Once your refund application is confirmed, please send the product to the specified address. The returned product must be in unused condition and the original packaging must be intact. Please remember to keep the mailing receipt when you return the item so that you can track the package.
4. Refund Processing
We will process the refund within 2 business days after receiving the returned item. The refund will be returned via the method you used when you paid, and the specific time depends on the payment platform, which may require additional processing time.
5. Shipping Liability
If the refund is caused by product defects or wrong shipments, the relevant shipping costs will be borne by us. For refunds due to personal reasons (such as dislike, change of mind, etc.), the shipping costs of the returned goods will be borne by you.
6. Notes
Please make sure to follow the above refund procedures so that your refund application can be processed smoothly. Failure to follow the prescribed procedures may result in delays or invalidation of the refund application.
If you have any questions about the refund terms or need further assistance, please feel free to contact our customer service team. We are always willing to provide you with support to ensure that your shopping experience is pleasant and worry-free!